APPLICATION SUPPORT ANALYST

Job derails as below:

Provide Level 2 Support for Treasury and Market’s eFX Application. Be responsible for stability of production environments ensuring application and all interfaces have maximum availability.

Collaborate closely with other internal technical teams/business users in investigating, testing and implementing application fix. Follow escalation procedures during outages.

Be responsible for handling Change Management, raising Change Request and scheduling for the implementation offixes and enhancements.

Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages.

Ensure all new deployments have correct documentation and training. Ensure accurate and timely incident and problem logging.

Track incidents and provide regular updates to users on request status and progress. Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement. Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team. Proficinet in PL/SQl and shell scripting Work with ECNs and Liquidity Providers. Work on Oracle, MariaDB, KAFKA, Openshift, MQ, CD, Jenkins, BitBucket. Work with Network and Firewall team. Work on FIX Protocol related set ups.

EA License # 14C6941