Customer Service – Front Desk

🌟 We’re Hiring: Front Desk Customer Service Officer

📍 Location: Eastpoint Mall, Singapore

💼 Company: Suntown Pte. Ltd.

🕒 Job Type: Full-time | Rotational Shifts

💰 Salary: $2,800 – $3,800 per month

👥 Eligibility: This position is open to Singapore Citizens or Permanent Residents, as we aim to strengthen our local team in this early launch phase.

🕐 Working Hours (Rotational Basis):

Morning Shift:

Monday to Friday: 10:00 AM – 6:00 PM

Weekends: 8:30 AM – 5:30 PM

Evening Shift:

Monday to Friday: 2:00 PM – 10:00 PM

Weekends: 1:00 PM – 10:00 PM

🧑‍💼 Purpose of the Role

We are looking for a passionate and professional Front Desk Customer Service Officer to support the day-to-day operations of our new tuition centre at Eastpoint Mall.

As the first point of contact for parents and students, you will play a vital role in creating a welcoming experience, responding promptly to enquiries (including email), and supporting our centre’s growth by actively contributing to student sign-ups.

🔧 Key Responsibilities

- Greet walk-in customers and handle enquiries via phone, WhatsApp, email, and in person

- ⁠Provide accurate information about courses, schedules, and promotions

- ⁠Assist in converting walk-ins and leads into student sign-ups

- ⁠Manage student registrations, trial lesson bookings, attendance, and payments

- ⁠Handle administrative duties and ensure accurate record-keeping

- ⁠Liaise with other departments to ensure smooth operations and excellent service delivery

- ⁠Take ownership of customer feedback and resolve issues professionally and efficiently

- ⁠Proactively support outreach efforts and contribute ideas to improve enrolment

- ⁠Perform any additional duties as assigned by management

🧩 Ideal Candidate Profile

- Diploma or equivalent qualification in any field

- ⁠Proficient in both English and Chinese (to liaise with Mandarin-speaking parents)

- ⁠Prior experience in education, hospitality, or customer-facing roles preferred

- ⁠Familiarity with CRM systems is a plus

- ⁠Excellent interpersonal, communication, and persuasion skills

- ⁠Emotionally mature, highly service-oriented, and results-driven

- ⁠Able to multitask and work efficiently in a fast-paced environment

🎁 Employee Benefits:

🏥 Health insurance

👶 Parental leave & support

💸 Employee course discounts

🌟 Career growth opportunities within a growing education brand

🚀 Why Join Suntown?

At Suntown, we don’t just teach—we inspire. Be part of a growing team that's shaping the future of education in Singapore. Our first flagship outlet marks the beginning of a long-term mission, and we’re looking for customer-centric individuals to grow with us.