Guest Relations Officer

Job Description

The Role

To answer all calls with professionalism and courtesy.

To provide and deliver assistance and value-added service and ensure provision of the highest quality of friendly, personal and efficient customer service for our guest and visitors.

To support the operations of the Confinement Centre.

Key accountabilities

To meet, greet and provide consultation to Momley’s visitors and customers on our range of products and services.

To close sales and achieve KPIs set by management.

To establish good relationships with customers and their accompanying persons to provide the highest quality of friendly, personal and efficient customer service.

To check guests into the suites and provide an introductory walkabout of the premises

To solicit and attend to customers' feedback effectively and expeditiously, and provide accurate and timely feedback to management on pertinent issues.

Qualifications & Experience

At least GCE 'A' Levels/ Diploma

Prior experience in customer service is preferred

Good interpersonal and communication skills

Cheerful personality and well-groomed, passion in customer servicing

Proficient in English and Mandarin is a must

Ability to communicate in additional dialects would be advantageous.