Mechanical Repair Technician

Responsibilities

• Provide detailed disassembly pictures for documentation as per customer requests.
• Conduct disassembly to support cost estimation and review parts lists and standard parts replacements.
• Participate in continuous improvement activities.
• Assemble parts using both re-used and new components.
• Perform flat rate, time & material repairs, basic disassembly, and evaluation of components to restore products to usable condition.
• Evaluate and troubleshoot to determine the root cause of failure, comparing findings against standards and escalating when necessary.
• Assist in setting up necessary repairs and tests.
• Communicate evaluation findings directly with testers, including written documentation and/or product pictures.
• Provide basic technical information to support communication with customers on the usability of obsolete products transitioning to replacement products.
• Review inventory balances for repair parts and request additional stock from the repair coordinator when needed.
• Collaborate with the customer service team to address customer inquiries by gathering material and labor data from the internal management system.
• Participate in assessments to recommend engineering repair or remanufacturing decisions.
• Collaborate with engineering to make strategic decisions regarding the scope of repairs.