Network Monitoring Support Specialist (12 hour shift)

Network Monitoring Support Specialist (Work Location- Pasir Ris)

An excellent Network Monitoring Support Specialist opportunity has just arisen at a leading global tech infrastructure provider known for cutting-edge data center solutions and mission-critical network services.

Job Purpose:

Monitor IT systems and provide front-line support to ensure uninterrupted network operations.

Key Job Responsibilities:

• Monitor infrastructure and networks to detect, log, and escalate incidents efficiently.
• Provide first-level support and timely responses to internal and external customer issues.
• Track, document, and escalate system alarms and service alerts per protocol.
• Coordinate incident handling and customer updates with Tier II/III and leadership teams.
• Participate in a rotating 24/7 shift to ensure continuous support and coverage.

Key Job Requirements:

• At least 1 year in IT support, NOC, or 24/7 service environments.
• Excellent verbal and written communication with strong customer service focus.
• Able to multitask, stay organized, and manage issues with minimal supervision.
• Familiar with Microsoft Office, Windows systems, and basic network troubleshooting.
• Proactive, detail-oriented, and committed to meeting SLAs and support goals.

Looking for your next opportunity in network operations? This role offers the chance to work in a global tech environment that’s essential to keeping modern infrastructure running 24/7.

Reach out now for a confidential discussion, let’s talk at [email protected]

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

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