7-Eleven

"When I went in to buy some cup noodles, they were counting all the money they had. And when I wanted to pay, they said, "Pay by card or get lost." Would not recommend going here."

Beware of the "aunty" working evening shifts here. She is never in a good mood, nor is she helpful. I live nearby and often hang out near the Elias Mall area. Visits never go well when she is working. I try to be understanding towards service staff, but some people should not work in customer service if they aren't happy about it. She blamed my partner and me for spoiling the microwave oven when she was the one who hadn't turned it on, and she took ages to do so. Also, after we paid for the food, she decided to inform us that the microwave wasn't working. How could we have spoiled the oven if we hadn't even touched it? On another visit, she didn't inform us that PayWave wasn't working, and we had no cash on us. It wasted our trip and our time. She is also extremely slow and has no regard for people's time. She doesn't care for your items and throws your food or drinks into a plastic bag. If it spoils, it spoils. The only great thing about this outlet is one Indian guy who works there. He is so much friendlier. We leave the store immediately if we see the "aunty" working. We can't be bothered to deal with her anymore.

I've lived in Singapore for more than 10 years, and I always come to this 7-Eleven to top up my Dash Singtel. However, since the staff change, there's an older lady who is really rude and not friendly. I tried to pay $10, giving her five $2 notes. Even though there weren't many people or a long queue – it was just me inside – she said she couldn't accept it. Hello, I'm paying with money, not stealing! Also, I haven't been able to send money to Indonesia on time; it's been rejected three times on different days. They always say there's trouble, trouble, and can't, can't, can't. Today, I wanted to top up my Dash Singtel, and she said I needed to wait until 3:30 PM. Another staff member told me to come back by 3:00 PM. I purposely waited outside the door. After that, I saw someone else top up their Singtel Dash with no trouble. My patience is gone. I was angry, and I told the staff, "This aunty is not good. Every time I want to top up my Singtel Dash, she says she can't. I've been rejected three times already, you know! Don't tell me it's trouble or maintenance. I waited outside and saw no trouble. Look at the website; many people complain about her."

"Horrible service. The staff member working on January 26th at 7:30 PM, I wanted to redeem my Lumihealth $5 voucher. I activated the QR code for her to scan, but she told me I couldn't redeem the $5. I insisted that I could because I saw the list of participating merchants. She kept insisting that it was not possible, so I ended up paying full price. After I paid, she said I could redeem it, but my QR code was going to expire in 30 seconds. I asked her to try to see if she could let me redeem my $5, but she didn't even bother. She told me to keep the QR code and redeem it elsewhere next time. How can I redeem it if the QR code already expired? Terrible, wasted my $5 voucher. Poor attitude, and she blamed me for not saying I wanted to redeem the voucher(?)"

"Please train your staff properly! When trying to withdraw money using SoCash here, instead of trying to help, he just kept telling me it was the “wrong code.” Very rude."