Shop Reviews

Affordable and good quality massage, my go-to place. Edit: Revisited. Service quality has dropped a lot since they hired new staff. The masseur kept burping and kept pressing on bones instead of muscles, and was sometimes abruptly forceful. Imagine an untrained but strong masseur.

Went to Donglin and received a foot massage from the short Chinese lady wearing gloves. Halfway through the massage, I felt a sharp pain in my right calf and asked if enough oil or cream was being used. She gave several reasons for not applying more. Is oil or cream really that expensive now? When she finally added more, the pain became more bearable. The foot massage was also poor; my toes weren't massaged at all, and the sole of my right foot was "overdone" to the point where I felt constant pain. When I got home, my right calf was badly bruised, and my left calf showed some bruising as well. Attached are photos of my calves and the sole of my right foot after the session. This one-star rating is specifically for the short Chinese lady in gloves. If I could, I would give her a negative star. Donglin, please do something to maintain your standards.

"Very friendly staff. They greeted me and asked if I needed help upon entering. It's a pity I didn't manage to get her name. It's quite a small outlet, but I feel it provides adequate variety for the neighborhood in Elias Mall."

I want to thank Linda and Kuan for their excellent service and for being such friendly staff. I will be back to this shop again.

Needed an urgent purchase, but the store closed earlier than expected. Couldn’t talk to anyone about it, as I already knew what I wanted to buy. Unlucky for me. They should have either posted or adjusted the operating hours to 21:50. Wasted my time and effort rushing down.

There is a female staff member named Liang who is unprofessional in handling customer needs. She's loud and extremely rude. In my opinion, if an employer pays peanuts, they get monkeys! Pet Lovers Centre at Elias Mall doesn't deserve even one star!

"On Saturday, January 9th, 2021, I spent $137 on several items. They included two sample packs of Fish 4 Dogs for my dogs to try. I fed it to them at 7pm that night, and my youngest dog started vomiting more than seven times. My older dog started vomiting around 2am, doing so more than three times. Both dogs also had diarrhea. I sent a complaint to Pet Lovers Centre via WhatsApp and Facebook, and the only response I received was "sorry." After what my dogs went through, just "sorry"? I'm seriously disappointed!"

"Heavy stuff, and I hate that no plastic bags are given to customers every Wednesday. If you buy one from them, it's 20 cents. I had to carry canned foods today and go home."

"The staff is well-trained and provides excellent customer service."

"Very friendly and helpful service staff. 😁"