Parkway Shenton Medical Clinic, Pasir Ris Elias Mall

Despite having only 6-7 people in line, I've been waiting for close to 3 hours to see the doctor. Each patient is taking around 15-20 minutes, and medical reviews are further delaying the process. I'm not trying to be entitled, but shouldn't the clinic prioritize patients who are genuinely ill and schedule medical reviews for the afternoon?

I called the clinic today at 11:18 AM to ask if they were open and if I could get a queue number. The person who answered said they were open and would close at 12:00 PM, but they couldn't issue queue numbers over the phone. I said I would arrive before they closed, and asked if they would close early. She said they might stop accepting patients early if there were too many. I arrived at 11:45 AM and saw the clinic lights were off, with no patients or staff inside. Their working hours are a joke for sick patients. It's a waste of sick people's time and energy to arrive on time, only to go home without being treated. They should just tell people the correct closing time when they call. Horrible staff on the phone.

"The queue management system was horrible. I was made to wait an extra 15 minutes with a 39.5C fever for the cleaning lady to clean the doctor’s room, when this could easily be done afterward. This was my most uncomfortable visit thus far."

Visited today and was disappointed with the receptionist. Clinic Assistant Amy doesn't seem to know how to prioritize patients and takes her time with registration. Her colleague, on the other hand, had to help pick up the pace and do most of the work. I think that colleague is new as well. I hope the professionalism of the staff is looked into.